🔄 iMart Refund Policy

At iMart, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a hassle-free refund policy subject to the terms and conditions below.

1. Eligibility for Refund

You may request a refund if:
✅ The item is defective or damaged upon arrival.
✅ You received the wrong item.
✅ The product does not match the description on our website.
✅ Your order was not delivered within the promised delivery timeframe.

2. Refund Request Process

To request a refund, please follow these steps:
1️⃣ Contact our Customer Support at [email/contact] within 7 days of receiving your order.
2️⃣ Provide your order number, a brief explanation, and photos of the issue (if applicable).
3️⃣ Our team will review your request and respond within 3-5 business days.
4️⃣ If approved, the refund will be processed to your original payment method within 7-14 business days.

3. Non-Refundable Items

🚫 Used or damaged items due to customer misuse.
🚫 Products marked as final sale or non-refundable.
🚫 Change of mind or personal preference (unless the item is defective).

4. Return & Refund Conditions

🔹 The item must be unused, in original packaging, and with all accessories included.
🔹 Some refunds may require the return of the item (shipping costs may apply).
🔹 Refunds for cash-on-delivery (COD) orders may be processed as store credit or bank transfer.

5. Contact Us

For any refund-related concerns, please contact us via:
📧 Email: imartsupport@gmail.com
📞 Phone: +63 985362123
💬 Live Chat: Available on our website

We appreciate your trust in iMart and are committed to ensuring your satisfaction! 😊